Shipping policy
Thank you for choosing to shop on Mosnami! To ensure that your order is delivered quickly and securely, we offer various shipping options and have established the following shipping policy:
1. Shipping Methods
We offer the following shipping options for you to choose from:
- Standard Shipping: Available for most orders, with an estimated delivery time of 10-20 business days.
- Express Shipping: For orders that need to arrive quickly, with an estimated delivery time of 5-10 business days.
- Economy Shipping: For orders that are not time-sensitive, with an estimated delivery time of 20-30 business days.
- Dedicated Line Shipping: A customized shipping service for specific countries or regions, with delivery times and costs depending on the destination.
2. Shipping Costs
Shipping fees are calculated based on the weight of your order, the destination, and the chosen shipping method. The specific fees will be displayed on the checkout page, allowing you to review all details before payment.
3. Processing Time
All orders will be processed and shipped within 1-2 business days after payment confirmation. In case of holidays or exceptional circumstances, there may be delays in shipping. We will notify you of any changes to the status of your order via email or SMS.
4. Customs Duties and Import Taxes
Cross-border shopping may incur customs duties and import taxes, which are generally the responsibility of the recipient. We recommend that you check the relevant regulations of your country or region before placing an order to ensure a smooth shopping experience.
5. Shipping Insurance
We offer optional shipping insurance. If you choose to purchase insurance, your goods will be protected against loss or damage during transit. If you do not purchase insurance, you may be responsible for any issues that arise during shipping.
6. Tracking and Updates
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can track the status of your order at any time via our website or the relevant logistics platform. If you encounter any issues during shipping, please feel free to contact our customer service team.
7. Late Deliveries
In rare cases, shipping may be delayed due to uncontrollable factors (such as weather, traffic, customs inspections, etc.). We will work closely with the shipping company to ensure that your order arrives as quickly as possible. In the event of a prolonged delay, we will offer you a refund or reship the order.
8. Incorrect or Undeliverable Addresses
Please ensure that the shipping address is correct when placing your order. If the package is undeliverable due to an incorrect address, the customer will be responsible for any additional costs or return fees. If your order is returned due to an address issue, we will contact you to confirm a new shipping address and reship the order, which may incur additional charges.
9. Force Majeure
In the event of natural disasters, political factors, war, strikes, or other force majeure events, shipping may be affected. We will notify you as soon as possible and strive to resolve the issue.
10. Customer Service
If you have any questions about shipping or need assistance, please feel free to contact our customer service team via our hotline or email. Our team will provide timely and professional support.
We hope this shipping policy provides you with a smooth and secure cross-border shopping experience. If you have any questions, please feel free to reach out!